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Retail & E-commerce
SmartOps Consulting Pte. Ltd.
SmartOps Consulting Pte. Ltd.
Your Digital Business Partner

  • Retail & E-Commerce

    At SmartOps Consulting, we help retail and e‑commerce businesses streamline operations, gain real‑time visibility, and scale efficiently using smart automation and integrated systems. Whether you run a physical store, an online shop, or an omnichannel business, our solutions are designed to reduce manual work, improve accuracy, and boost profitability.
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Inventory Management 

Gain full visibility over your inventory across all sales channels.

What we deliver:

  • Centralised inventory system

  • Real‑time stock updates across online and offline channels

  • Low‑stock alerts and reorder points

  • Batch, serial number, and expiry date tracking

  • Multi‑warehouse and multi‑location management

Benefits:

  • Prevent stock‑outs and overstocking

  • Reduce inventory losses

  • Improve fulfilment accuracy


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Omnichannel Sales Integration

Sell everywhere while managing everything in one system.



What we integrate:

  • E‑commerce platforms (e.g. Shopify, WooCommerce)

  • Online marketplaces (e.g. Shopee, Lazada)

  • POS systems for retail outlets

Benefits:

  • Automatic order syncing

  • Unified customer and sales data

  • Faster order processing

  • No duplicate data entry


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Accounting & Financial Automation

Connect your sales and inventory directly to your accounting system.

What we automate:

  • Sales invoices and receipts

  • Cost of goods sold (COGS)

  • Inventory valuation

  • Bank and payment gateway reconciliation

  • GST / SST / VAT reporting (where applicable)

Tools we use:

  • Zoho Books and integrated accounting platforms

Benefits:

  • Accurate financial reports

  • Faster month‑end closing

  • Reduced accounting errors


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Order Fulfilment & Logistics Automation 

Simplify order processing from purchase to delivery.

What we implement:

  • Automated sales order creation

  • Pick, pack, and ship workflows

  • Courier and logistics integration

  • Delivery status tracking

  • Returns and refunds workflows

Benefits:

  • Faster fulfilment

  • Fewer fulfilment errors

  • Better customer experience

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Customer & CRM Integration


Understand your customers and build long‑term relationships.


What we enable:

  • Centralised customer database

  • Purchase history and behaviour tracking

  • CRM integration for sales and support

  • Automated follow‑ups and notifications

Benefits:

  • Improved customer retention

  • Better sales insights

  • Personalised marketing opportunities


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Reporting, Dashboards & Insights


Make smarter decisions with real‑time data.



What you get:

  • Sales performance dashboards

  • Inventory ageing and turnover reports

  • Channel‑wise profitability analysis

  • Cash flow and financial insights

Benefits:

  • Clear visibility of business performance

  • Data‑driven decision making

  • Early identification of issues


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Who This Is For

Our retail and e‑commerce solutions are ideal for:

  • Brick‑and‑mortar retail stores

  • Online sellers (Shopee, Lazada, Shopify, WooCommerce, etc.)

  • Omnichannel retailers

  • Distributors and wholesalers

  • Growing SMEs that need better inventory and financial control

Our Implementation Approach

1. Business & Process Review 

Understand your operations and pain points
2. Solution Design 

Recommend the right tools and system architecture
3. System Setup & Integration 

Configure, migrate data, and integrate platforms

4. Testing & Go‑Live 

Ensure accuracy and smooth transition

5. Training & Ongoing Support 

Empower your team for long‑term success

Why Choose SmartOps Consulting?

  • Retail & e‑commerce process expertise

  • Zoho‑focused implementation partner

  • Practical, scalable solutions for SMEs

  • End‑to‑end support: setup, migration, training & support

  • Customised workflows based on your business model

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