Sales, Reservations & Customer Management
Manage bookings and customer information efficiently.
What we support:
Customer and corporate account management
Reservation and booking data integration (non-PMS replacement)
Group bookings and event job tracking
Customer history and billing profiles
Benefits:
Better guest and client experience
Reduced manual data entry
Improved coordination between teams
Inventory & Cost Control
Maintain tight control over food, beverage, and operational inventory.
What we implement:
Inventory tracking for ingredients, consumables, and supplies
Recipe or usage-based stock deduction (where applicable)
Supplier management and purchase tracking
Stock alerts and inventory ageing reports
Benefits:
Reduced wastage and shrinkage
Better purchasing decisions
Improved gross margin control
Purchasing & Supplier Management
Streamline purchasing and supplier workflows.
What we automate:
Purchase requisitions and approvals
Purchase orders and goods receipt tracking
Supplier pricing and payment terms management
Integration with inventory and accounting
Benefits:
Better cost transparency
Faster procurement cycles
Improved supplier relationships
Billing, Invoicing & Revenue Management
Ensure accurate and timely billing for hospitality services.
What we support:
Invoicing for corporate clients, events, and long-stay guests
Deposits, advances, and partial payments tracking
POS sales data integration (non-POS replacement)
Credit notes and adjustments
Benefits:
Faster billing and collections
Reduced billing errors
Improved cash flow
Accounting, Tax & Financial Automation
Maintain strong financial control and compliance.
What we automate:
Daily sales and revenue reconciliation
Expense and bank reconciliation
Payroll and staff cost allocation (integration-based)
GST / SST / VAT reporting (where applicable)
Monthly management reports and financial statements
Tools we use:
Zoho Books and integrated financial systems
Benefits:
Accurate financial reporting
Faster month-end closing
Audit-ready records
Reporting & Business Insights
Gain visibility into performance across outlets and services.
What you get:
Revenue and cost analysis by outlet or service type
Food and beverage cost ratio tracking
Profitability reports for events and corporate accounts
Cash flow and financial dashboards
Benefits:
Data-driven decision-making
Better pricing and cost strategies
Early identification of issues
Custom Apps & Workflow Automation
Hospitality operations often involve unique workflows that standard systems cannot fully support. We design customised web and mobile applications using Zoho Creator to digitise and automate these processes.
Examples of custom hospitality apps:
Internal stock requisition and approval apps
Event and banquet management apps
Outlet-level daily sales reporting apps
Maintenance and asset issue reporting apps
Staff task tracking and internal workflows
Why it matters:
Improves operational visibility
Integrates seamlessly with accounting and inventory systems
Scales as your hospitality business grows
Who This Is For
Our education solutions are ideal for:
Training and education centres
Tuition and enrichment centres
Private schools and academies
Corporate training providers
Education service operators and SMEs
Our Implementation Approach
1. Business & Operations Review
Understand enrolment, billing, and admin workflows
2. Solution Design
Map student billing, payments, and accounting systems
3. System Setup & Data Migration
Configure fee structures and financial controls
4. Testing & Go-Live
Ensure accuracy before live operations
5. Training & Ongoing Support
Support your admin and finance teams
Why Choose SmartOps Consulting
Zoho-focused implementation and automation partner
Practical, scalable solutions for growing education providers
End-to-end support: setup, migration, training & support
Systems designed to reduce admin work and errors